Support
Service plans, remote monitoring, and spares that protect uptime.
Get a callback
Home assessments scheduled within 24–48 hours in Lagos, Abuja, and Accra.
Proof
Aftercare built for uptime and audit readiness
ISO 9001 / ISO 45001 · 12+ years delivery
24/7 coverage
On-call engineering
95% first-time fix
Service closure rate
Proof
ISO-backed delivery with measurable experience
4-hr triage
Remote triage
Working-day response.
24-hr MTTR
MTTR target
Priority incident window.
99% uptime
Uptime stability
Through SLAs + spares.
Local spares
Fast replacements
On-hand consumables.
Support built for uptime
Field service, remote monitoring, spares, and training for critical systems.
Field Service and Preventive Maintenance
Scheduled inspections, calibration, and media changes with clear service reporting.
Remote Monitoring and Analytics
24/7 telemetry, alarms, weekly reports and OEE analytics for performance control.
Parts, Warranty and Upgrades
Genuine consumables, stocked spares, firmware backups, and retrofit kits to extend life.
Aftercare tiers
Aftercare tiers with clear SLAs
Select the service tier that matches your operational risk.
Standard Care
Remote triage within 8 business hours. Quarterly preventive visit. Email ticketing and service reports.
Priority Care
Remote triage within 4 hours. On-site within 48 hours. Monthly health checks and calibration.
Critical Care
24/7 hotline with remote triage within 1 hour. On-site within 24 hours. Dedicated spares and SLA reviews.
Before / After
Service levels that stabilise operations
Typical improvements after we activate remote monitoring and SLAs.
Response time
MTTR
Uptime
Aftercare
Keep systems performing
From estates and factories to hospitals and data centres across West Africa, ASE provides field service, remote monitoring, spares and training for BWT systems, PLC and BMS controls, and bankable CATL and Huawei storage.
Answers for your next project
Get clear, straightforward info about our services, process, and what to expect when working with us.
What equipment do you support?+
BWT filtration, softening, dosing, UV and RO. PLC and HMI panels, BMS and DCIM. Huawei home batteries and PCS, CATL cabinets around 255 to 407 kWh and 20-ft containers near 4 MWh.
Do you support systems not supplied by ASE?+
Yes, following a site survey and documentation review. We assess safety, firmware versions and parts availability, then propose a plan.
What response times do you offer?+
Defined by SLA. Typical is remote triage within four hours during working days and on-site attendance within 24 to 48 hours for priority issues.
Can you monitor our plants, performance and costs remotely?+
Yes. We connect via secure VPN or cloud gateways, set points and alarms are agreed, and reports are issued on a weekly or monthly cycle.
Do you stock consumables and spares?+
Yes. We hold common filter media, cartridges, membranes, pump kits, sensors and PLC modules. Battery modules and PCS parts are sourced through authorised channels.
How do you handle water quality and compliance?+
We maintain sampling plans, logbooks and calibration records. Legionella control for DHW uses temperature regimes and monitored dosing where appropriate.